FAQ

Q: What are your payment options?
A: PayPal is the only online payment method we accept. All major credit cards are accepted through secure payment processor PAYPAL.

Q: How about the delivery time?
A: Estimated delivery time is between 20-30 days by Standard shipping automatically.

Q: What is your tax policy?
A: mascotchic.com has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country.

Q: How to check delivery status?

A: Once we ship your package, we will send you a delivery notification email (including tracking link & tracking number) directly.